🚚SHIPPING POLICY🌏

Aura Celeste® Shipping Policy 🚚🌏

Last Updated: 09/03/2025
At Aura Celeste®, we are committed to delivering your orders quickly and securely while ensuring that your personal data is handled in accordance with our comprehensive Privacy Policy—including our "Do Not Sell or Share My Personal Data" commitments. This Shipping Policy outlines order processing, shipping methods, estimated delivery times, customs procedures, and how your data is protected during the shipping process.

1. Order Processing & Fulfillment 🛒

-Processing Time:
Orders are processed within 1-2 business days after payment confirmation. Please note that during peak periods or for custom items, processing times may be slightly extended. You will receive an email confirmation with your order details once processing is complete.

-Order Confirmation:
Once your order is placed, an order confirmation email with a summary of your purchase and estimated shipping dates will be sent to you.

NC/NZ Orders: Import duties are the buyer’s responsibility.

Prices & Orders to New Zealand/New Calédonia may incur import duties (buyer’s responsibility).

2. Shipping Destinations 🌐

We proudly ship to:

  • New Caledonia (NC)
  • New Zealand (NZ)

Note: International orders outside these regions may be subject to additional terms and conditions.

3. Shipping Methods & Carriers 🚚

-Carrier Partnerships:
We use reputable carriers via Shopify’s shipping solutions to ensure that your package is delivered securely and on time.

-Shipping Options:

    • Standard Shipping: A reliable and cost-effective option for most orders.
    • Express Shipping (if available): Faster delivery for urgent orders (additional fees may apply).

4. Estimated Shipping Times ⏰

-New Caledonia (NC):
Estimated delivery is within 15-30 business days after dispatch.

-New Zealand (NZ):
Estimated delivery is within 8-15 business days after dispatch.

Please note: These estimates do not include potential customs delays or other unforeseen circumstances.

5. Customs, Duties & Import Taxes 💼💰

-Buyer’s Responsibility:
For NC and NZ orders, all import duties, taxes, and customs fees are the responsibility of the buyer.

-Customs Delays:
Delivery timelines exclude any delays due to customs processing. The carrier may contact you regarding additional fees or required documentation.

-Urgent NZ Support:
For any shipping or customs-related inquiries in New Zealand, please contact:
📧 nz.support@auraceleste.store

6. Tracking Your Order 📦🔍

-Tracking Number:
When your order is dispatched, you will receive an email containing a tracking number.

-Order Status:
You can track your shipment by entering your tracking number on the carrier’s website or by logging into your Aura Celeste® account on https://auraceleste.store/.

7. Data Protection & Privacy in Shipping 🔒

-Secure Processing:
Your shipping and contact details are processed securely using Shopify’s trusted infrastructure, which complies with PCI-DSS standards and international data protection requirements.

-Privacy Commitment:
In line with our "Do Not Sell or Share My Personal Data" policy, any personal information provided during checkout is handled according to our Privacy Policy. We do not sell your data, and you have the option to opt out of targeted advertising via cookies.
For more details, please review our full Privacy Policy and the "Do Not Sell or Share My Personal Data" section on our website.

-Data Transfers:
Data transfers outside of the EU/NC/NZ are protected by Standard Contractual Clauses (SCCs) and Shopify’s Data Processing Agreement (DPA).

8. Special Considerations for NC & NZ Customers 🌟

-New Caledonia (NC):
Ensure your delivery address includes all necessary details (e.g., BP number, postal code) to avoid delays.
For any shipping or customs issues, please contact:
📧 shop.aura.c@gmail.com
📞 +687 731731

-New Zealand (NZ):
Orders may be subject to additional GST (15%) if the total annual order value exceeds NZD $60,000.
For urgent shipping support or customs inquiries, please reach out to:
📧 nz.support@auraceleste.store

9. Order Modifications & Cancellations ❌🔄

-Before Dispatch:
If you need to modify or cancel your order, contact us immediately at shop.aura.c@gmail.com. Changes can only be made before your order is dispatched.

-After Dispatch:
Once the order is shipped, modifications or cancellations are not possible. Please refer to our Return Policy for information on exchanges or returns.

10. Contact Information for Shipping Inquiries 📞✉️

For any questions regarding our shipping policy or your order, please contact us:

-General Shipping Inquiries:
📧 shop.aura.c@gmail.com

-New Zealand Support:
📧 nz.support@auraceleste.store

We are dedicated to ensuring your Aura Celeste® experience is exceptional—from the moment you order to the moment your package arrives.

🌟 Final Note

-At Aura Celeste®, we are committed to ensuring your satisfaction with every purchase. Thank you for choosing a brand that cares for you as much as you care for yourself.

Join the Aura Celeste® universe and light up your style! Discover our new collection on our Website, Facebook, and YouTube. ✨🌙

🛒 [Site Web] | 📱 [facebook] | 🌐 [Youtube]

For any inquiries regarding these Terms & conditions notices :

💌 Questions? Contact us: shop.aura.c@gmail.com or Contact Form

Last Updated: 16/02/2025

© 2025, AURA CELESTE® ✨The Celestial Elegance✨