(Cliquez sur chaque question pour voir la réponse / Click on each question to see the answer)Frequently Asked Questions
FAQ💬Aura Celeste® 2025 📞Frequently Asked Questions
1. Comment choisir la bonne taille ? How to choose the right size?
1. Comment choisir la bonne taille ? How to choose the right size?
- NC💬: Nous vous recommandons de consulter notre "Guide des Tailles Aura Celeste®" disponible sur chaque fiche produit. Mesurez votre buste, votre taille et vos hanches, puis comparez-les avec notre tableau. Si vous hésitez entre deux tailles, prenez la taille supérieure pour plus de confort.
- NZ💬: We recommend checking our "size guide available on each product page. Measure your bust, waist, and hips, then compare them with our chart. If you’re between sizes, choose the larger size for extra comfort.
2.Quels sont les délais et prix de livraison en NC et NZ ? What are the delivery times and prices in NC and NZ ?
2.Quels sont les délais et prix de livraison en NC et NZ ? What are the delivery times and prices in NC and NZ ?
*📦NC Options de Livraison pour la Nouvelle-Calédonie
Méthode de Livraison Frais de Livraison Délai de Livraison
-1📦Packet Liquid Line €22.53 - 20-60 jours
-2📦PostNL €22.94 - 15-45 jours
Livraison Gratuite : À partir de 69,99€ avec 1📦Packet Liquid Line.
*📦NZ Shipping Options for New Zealand
Delivery method Delivery costs Delivery time
-1📦Packet Ordinary €8.77 - 7-11 jours
-2📦PostNL €21.24 - 15-45 jours
-3📦DHL Official €29.04 - 4-6 jours
-Free delivery: From NZD 119.90$ with 1📦Packet Ordinary.
3. Quels matériaux sont utilisés pour le BodySuit ? What materials are used for BodySuit?
3. Quels matériaux sont utilisés pour le BodySuit ? What materials are used for BodySuit?
NC: Notre BodySuit est fabriqué à partir d'un tissu premium composé de :
- **80% Polyester** : Résistant et respirant.
- **20% Spandex** : Offre une élasticité et un confort optimaux.
Le tissu est conçu pour être **respirant, anti-transpiration et adapté aux climats chauds.
-NZ : Our BodySuit is made from a premium fabric consisting of:
- 80 per cent Polyester: Resistant and breathable.
- 20% Spandex: Provides optimal elasticity and comfort.
The fabric is designed to be a breather, anti-perspirant and suitable for warm climates.
4. Puis-je retourner ou échanger mon produit ? Can I return or exchange my product?
4. Puis-je retourner ou échanger mon produit ? Can I return or exchange my product?
NC: Nous faisons tout pour éviter les retours en vous aidant à choisir la bonne taille. Cependant, si vous n'êtes pas satisfait(e), contactez-nous dans les **30 jours** suivant la réception pour discuter d'une solution.
-Consultez notre page 💰REFUND POLICY®
NZ: We do everything possible to avoid returns by helping you to choose the good size. However, if you are not satisfied, contact us within 30 days of receipt to iscuss a solution.
-Check out our page 💰REFUND POLICY®
5. Quels sont les modes de paiement acceptés ? What payment methods are accepted?
5. Quels sont les modes de paiement acceptés ? What payment methods are accepted?
-Nouvelle-Calédonie🛒: Carte de crédit, PayPal et virement Bancaire (veuillez nous Contacter) ou vous pouvez venir payer à notre Office au 1 bis Rue de L'Yser, Vallée des Colons, Nouméa.
-Nouvelle-Zélande🛒: Crédit Card et PayPal.
6. Le BodySuit est-il adapté aux climats chauds ? Is the BodySuit suitable for hot climates?
6. Le BodySuit est-il adapté aux climats chauds ? Is the BodySuit suitable for hot climates?
NC: Notre BodySuit est conçu avec un tissu respirant et anti-transpiration, idéal pour les climats chauds comme ceux de la Nouvelle-Calédonie et de la Nouvelle-Zélande.
NZ: Our BodySuit is designed with a reathable and anti-perspirant fabric, ideal for warm climates such as those of New Caledonia and New zealand.
7. Est-ce que nous expédions à l'étranger ? Do you ship internationally?
7. Est-ce que nous expédions à l'étranger ? Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout.
8.Offrez-vous la livraison gratuite ?Do you offer free shipping?
8.Offrez-vous la livraison gratuite ?Do you offer free shipping?
- -NC: Livraison Gratuite : À partir de 69,99€ avec 📦Packet Liquid Line.Uniquement et pour un poids de 500g Maximum!
- -NZ: Free delivery: From 69,99€ with 📦Packet Liquid Line.Only and for a weight of 500g Maximum
- NC: Pour les commandes inférieures à 69,99€ , les tarifs d'expédition standard s'appliquent.
- NZ: NZ Free Delivery : À partir de NZD 119.90$ avec📦Packet Ordinary
9. Comment puis-je suivre ma commande ?Can I track my order?
9. Comment puis-je suivre ma commande ?Can I track my order?
Absolument. Une fois votre commande expédiée, vous recevrez un numéro de suivi par e-mail. Utilisez ce numéro pour suivre votre colis sur [Track my Order]
Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on [Track my Order]
🎨FAQ and HELP🎨
1. ABOUT AURA CELESTE®🎨
Who is Aura Celeste®?
Aura Celeste® is an activewear and accessories brand for women, designed to blend elegance, comfort, and performance. Our mission is to deliver high-quality products inspired by celestial purity and energy.
Is Aura Celeste®a registered company?
Yes, Aura Celeste® is operated by ALL SERVICES DISTRIBUTION (ASD) SARL, registered under number 1 127 521.001 (Ridet) in New Caledonia.
How can I contact Aura Celeste®?
Reach us via:
Email: shop.aura.c@gmail.com
Contact Form: https://auraceleste.store/
2. PRODUCTS & QUALITY
Where are your products sourced from?
Aura Celeste® products are carefully selected from internationally recognized suppliers known for their expertise and quality. Our partners include manufacturers from China and other parts of the world. Aura Celeste® - reduces production, storage and shipping costs while minimizing environmental impact.
What is the quality of Aura Celeste® products?
We prioritize premium quality, using innovative, eco-friendly materials for durability and comfort.
3. ORDERS & PAYMENTS
What payment methods do you accept?
Credit/Debit Cards (Visa, Mastercard, American Express)
PayPal
Bank Transfert only for New Calédonia users
Can I modify or cancel my order after payment?
Orders are processed quickly. Changes or cancellations are only possible within 12 hours of purchase.
4. SHIPPING & DELIVERY
*📦NC Options de Livraison pour la Nouvelle-Calédonie
Méthode de Livraison Frais de Livraison Délai de Livraison
-1📦Packet Liquid Line €22.53 20-60 jours
-2📦PostNL €22.94 15-45 jours
Livraison Gratuite NC : À partir de 69,99€ avec 1📦Packet Liquid Line.
*📦NZ Shipping Options for New Zealand
Delivery method Delivery costs Delivery time
-1📦Packet Ordinary €8.77 7-11 jours
-2📦PostNL €21.24 15-45 jours
-3📦DHL Official €29.04 4-6 jours
-Free delivery: From NZD 119.90$ with 1📦Packet Ordinary.
*How do I track my order?
-A tracking number will be emailed once your order ships and [Track Here]
*What are the shipping costs?
-Costs vary by destination and are calculated at checkout.
-Check more here : RETURNS & REFUND
*Can I return an item?
-Yes! Returns are accepted within 14 days of delivery if the product is:
-Return shipping costs are the customer’s responsibility (unless due to our error).
🗓️ 30-Day Return Policy
You have 30 days from the date of delivery to request a return.
📌Eligibility Conditions:
✔️ The item must be unworn, unused, with all its tags and in its original packaging.
✔️ Proof of purchase is required (invoice, confirmation email).
*How long do refunds take?
💰Refunds
-Refunds are processed within 8-15 business days after we approve your Return.
✔️ Once your return is received and inspected, we will notify you of its approval.
✔️ Refunds are processed within 10 working days to your original payment method.
⚠️ Bank Delays: Some banks or credit card companies may take a few extra days to process the refund.
If you do not see the refund after 15 working days, please contact us 📧 shop.aura.c@gmail.com.
-Check more here : Privacy Policy
*Is my personal data safe?
Absolutely. We are fully GDPR-compliant and use encrypted systems to protect your information.
*Does Aura Celeste® use cookies?
Yes, to enhance user experience and analyze website traffic. You can manage preferences in your browser settings.
7. CUSTOMER SUPPORT
How do I contact customer support?
Email: shop.aura.c@gmail.com
Contact Form: AuraCelestFORM We respond within 24-48 business hours.
✨ Thank you for choosing AURA CELESTE® – Where Celestial Energy Meets Activewear! ✨
📌 #AuraCelesteStyle #CelesteLifeStyle #BeDivine
Join the Aura Celeste® Revolution !
"Because you deserve to feel powerful—every day, everywhere."
💌 Questions? Contact us: shop.aura.c@gmail.com or Contact Form💬
📅 Otherwise : Click below to explore our 👉 FAQ!
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Last Updated: 08/03/2025© 2025, AURA CELESTE® ✨ The Celestial Elegance ✨
This document complies with the requirements of the CCPA (Cal. Civ. Code § 1798.135) and GDPR (Art. 21).
Updated Febuary 16, 2025 by David T-DIALLO, CEO of ASD SARL.
